If your product is unsatisfactory or delivered damaged please provide photographs and notify me within 72 hours of delivery by emailing me at
rainesremedies@gmail.com.
Fragrance Oils are non refundable as are any purchases where you have a change of mind and any seconds or clearance items.
For refunds & replacements please contact me within 7 days of delivery. The item then must be returned within 7 days for a refund to be issued. The item must be returned in original packaging and return shipping is the expense of the customer. After inspection notification will be send with the outcome of whether the claim is approved or not. For items such as body products including Oils, Body Wash, Soaps, Body Butters, Lotion Bars, Car Diffusers and Car Diffuser Sets a replacement of the same will be offered or a store credit to the same value once I have received them.
No responsibility is accepted for the misuse or mishandling of any product including body products or any reactions where directions have not been followed. Every effort is made to ensure safety in using products including Wax Warmers, Candles, Oil Burners or body products. It is the customers responsibility to ensure these are adhered to.